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Are your products certified by any relevant organisation?

Our sustainable product range is most notably certified by the following organisations:


Is print-on-demand a sustainable business model?

Our print-on-demand model ensures that no products end up in landfills. We do this by producing precisely what is sold. Furthermore, products are made as local to the customer as possible, in order to minimise unnecessary carbon emissions by cutting shipping distances.


Does Helloprint Create & Sell offer a sustainable product range?

Yes, we offer an extensive sustainable product range made with organic cotton and recycled materials. These products are certified by Peta, GRS, GOTS and more. These products are tagged with a green “sustainable” note so you can easily identify them in our catalog.

Artist Store

How does Artist Store product pricing work?

You can choose the price you charge your customers. This price must include VAT, which can vary depending on where your customers are ordering from. When you set the price, you can also see how much it costs for us to produce the product, which is shown excluding VAT. For every order, we calculate the price of the product excluding VAT (depending on where the order comes from) and you earn the difference between this price and our cost price. You can see the steps of this calculation in your personalised order overview page. Remember that your customers pay shipping directly to us, so this is not involved in your profit calculation.

Artist Store

How can I create my Artist Store?

First, you need to sign up here. Then, you can edit all the features of your shop on the ‘My Store’ page, including the name, your social media links, choose your banner, add "About us" section. Next, save all your changes, then browse all the products we have to offer by clicking on Products in the header menu. When you see a product in the catalog that you like, just click on ‘Start Designing’ to choose your colours, sizes, prices, and of course upload your artwork. Once you have designed all the products you want to add (for now, you can always add more later), you can review and publish them to your store under the ‘My Products’ part of the ‘Products’ page. Preview your shop and if all looks great to you hit the " Publish store" button. Now, your shop is live, and you and your customers can access it via the link you may copy in My Store settings.

Artist Store

How do I get paid on the Artist Store?

Your customers will pay the price you have set plus a shipping cost directly to Helloprint Create & Sell. When your profit rollup reaches €50, we will pay out your revenue. You may expect the payment during the third week of the month for the previous month. The revenue per order is equal to the price you set, minus VAT and product production cost, for each product. You can see the exact margin you earn at your Orders page.

Artist Store

How can I check my orders and finances in the Artist Store?

When you are logged into your account, you can see your orders on the page titled ‘Orders’. Here you also see all the details of how much you have earned with each order, broken down into your price, the VAT rate of the order, your price excluding VAT, our cost price, and finally your margin. You can check your financial details on the ‘Finances’ page of your account, to make sure we know how to pay you.

Artist Store

Can I expect new products to be added to the catalog?

We strive to have an ever-growing catalog with a diverse product offering. For this reason we are constantly adding new products. Is there any product you’re missing? Then let us know here!

Artist Store

What is the difference between the Artist Store and a store on an e-commerce platform like Shopify?

The Artist Store is our on-platform solution, where you create a free custom online shop on our storefront with no need for any integrations, coding or subscription. E-commerce platforms such as Shopify are designed for those who already have a store on one of these platforms and wish to direct all their customers to one place, whether it be for print-on-demand or other products. Shopify charges a monthly subscription fee and requires more time for set-up, but in return offers more customisation and more functionality, if you professionally run your e-commerce business. Read more about it in our Integrations section.

Artist Store

How can I track orders of my customers in Artist Store?

Once the order is automatically processed you can see the tracking links in the "Orders" page in your dashboard. By the link you can see the order delivery status and inform your customers, if they have questions. We as well send the shipping information to your customer.

Artist Store

What if I don't want my store to be displayed on Our Artists page?

It's up to you to decide whether your store will be displayed on Our Artists page. Just go to "My Store" page in the Dashboard, scroll down to "Display preferencies" and choose your option. If you want your store to be displayed on Our Artists page please upload the preview banner so your store looks catchy if customers browse Our Artists catalog. If you decide to keep you store private, there is no need to upload the preview photo. You can cope the link of your Store in "My Store" page and share it with your customers via social media channels or direct mail.

Artist Store

Can I add my own images to my products?

Yes, absolutely. You can add the images to be displayed on the product page together with the the mock-ups you created in our design editor. These can be the images from the product photosessions you've made with the sample products or mock-ups you created yourself. You can showcase your products on the model or make details pictures. Don't forget about importance of the image quality and high resolution. You can add the images at the product configuration page where you edit product description and set your prices. Upload images in the " Add my own images" section.

Artist Store

What happens when the order is placed on my Artist store website?

When an order is placed in your artist store, it is processed automatically, with no effort from your side. Your customer pays for the product and the order information is sent to our printing partner closest to your customer’s location via smart routing algorithms. The order will appear under “Orders” on your dashboard. Under this dashboard, you will also see the tracking link once the item has been shipped. HelloPrint and our dedicated partners will handle the fulfilment and delivery.

Artist Store

How can I order samples for my Artist store?

You can order up to 3 sample items from your published artist store at 15% off of the cost price. To do so, please reach out to with

(1) your artist store link and

(2) the links and sizes of the item(s) for which you would like to order a sample. 

We will get back to you as soon as possible with a personalized discount code.

Artist Store

Are all products in order shipped together from my Artist Store?

Items are not always shipped together. This is because some items might need to come from different suppliers or because some items might be produced sooner than others. In case items are shipped separately, you will see multiple tracking links under your Dashboard’s “Orders” tab.


What countries are included in each shipping region?

The countries we deliver to are grouped into the following shipping regions for which we use different flat shipping rates:

1. UK

2. Europe (IE, AT, BE, BG, HR, CY, CZ, DK, EE, FI, FR, DE, GR, HU, IT, LV, LT, LU, MT, NL, PL, PT, RO, SK, SI, ES, SE, AX, AD, VA, MC, SM)

3. Canada

4. Australia

5. EFTA States (IS, LI, NO, CH)

Flat shipping rates mean that we use the same shipping rates to all countries that are included to the defined shipping region.

Worldwide shipping option is available upon request and will be handled manually. If the country you want the order to be shipped to is not included in the list of countries as indicated on the product page, please contact


Do you offer tracked shipping?

Yes, both the customer and the store owner will receive a tracking code with. every order.


Which countries do you deliver to?

We have local production in 18 countries and deliver to the following regions: UK, Europe, EFTA States, USA, Canada and Australia. To know which countries we ship to for specific products, please check the product detail page. If you would like to ship to a country that is not included in the list, please contact us at:


How quickly are orders delivered to my customers?

Delivery time can vary depending on several factors, such as the product ordered, print location, country of destination and chosen shipping method.

In the shipping information on each product page, you can check the estimated delivery time, which includes estimated fulfilment time plus estimated shipping time for defined shipping regions. However, these dates are estimates, not guaranteed.

Fulfilment time: on average we fulfil orders in up to 72 hours.

Shipping times vary based on the shipping region. Thanks to a broad network of print partners in more than 18 countries, we aim to produce locally, by choosing the print location close to the shipping destination.

For more accurate estimation, you can check the order in your basket to see the delivery dates for the offered shipping methods.


What rates does C&S charges me for shipping products?

Helloprint applies flat shipping rates for regions dependent on the product category. To check them, please go to theShipping page on our website. The exact shipping rates for particular products can be found on the product page in Create & Sell app under the tab “Prices & Shipping”. You’ll find the price for shipping one item to a particular country and the price for shipping any additional items. These are the rates that HelloPrint will charge you for shipping. When the order is placed, this shipping rate will be charged together with the cost price of the product and VAT if applicable.

Here’s a list of some pricing strategies that can be helpful in determining your shipping pricing:

1. You can set the same shipping  prices as Helloprint charges you for shipping.

2. You can offer lower shipping costs and then compensate for the difference with higher margins on your products. 

3. You can offer free shipping to your customers. But don’t forget to take into consideration this cost when you set your product sales price. Free shipping can be applied to all orders, or limited to certain products/customers/locations. Free shipping is often a very attractive feature to stimulate customers to order.

4. A final option is to charge a higher shipping price than HelloPrint's rate if you can keep it competitive in your niche and country.


How can I update shipping prices I set for my store?

At the moment, there isn't a shipping profile for HelloPrint Create & Sell available in Shopify. Therefore, a custom shipping profile will need to be set up with custom rates that best fit your store's needs. You can find some information about how to do this at the following link.


What are shipping costs calculated for multiple items?

HelloPrint uses flat-rate shipping, meaning we charge the same flat-rate fee to ship a product to all countries within a particular region. There are a couple of ways to calculate the shipping costs that will apply to an order.

1.Shipping costs for (multiple of) a single item

Start with ourproduct catalogue. On each individual product page, you can check the cost of shipping for the first item as well as the cost of every subsequent item under the tab “Shipping”.

In this case, to ship three bags to the UK, for example, the total shipping cost is €3,69 + (€1,25 * 2) = €6,19.

2. Shipping costs for multiple items from the same category:

Check out HelloPrint Create & Sell’s shipping page to see the shipping prices that apply to each category. You will see the cost of shipping the first item plus all additional items.

3.Shipping costs for multiple items from different categories

Create a test order with the items for which you would like to calculate shipping. The total shipping cost is calculated at the checkout page.

Alternatively, you can calculate the shipping using the following methodology

a. Go to our shipping page and pull up the shipping rates for each category 

b. Figure out under which categories the products in your order will fall.

c. The total shipping cost will be calculated as follows: Take the “First Product” price for the category with the highest first product shipping cost and then take the “Additional Product” prices for all remaining products in your order

d. For example, if you have two hoodies, two mugs, and two t-shirts in your cart and you’re looking to ship to the UK, the total shipping cost will be:

€5,90 (First Product price for Hoodies/Sweatshirts, most expensive shipping category in cart) + €1,90 (Additional Product price for Hoodies/Sweatshirts) + (€1,50 * 2) (Additional Product price for Mugs  * quantity) + (€1,25 * 2) (Additional Product price for T-shirts * quantity)


How eco-friendly is your printing process?

Our digital print process uses non-toxic, water-based inks not harmful to the planet. There is zero water waste in our production/fulfilment process and minimum emissions are used to produce our products.


What quality can I expect from Helloprint Create & Sell products?

By combining our high quality product range and our avant-garde printing technology, you can expect some of the highest quality merchandise products in the market. We want to prove this to you, so we offer 15% off the cost price of your first three products as samples once your store is set up and ready to sell!


Does quality vary if my products are made by different printing providers?

We choose our suppliers carefully to ensure we can always offer high quality products. If you have any doubts, please take advantage of our offer to order your first 3 products at 15% off cost price, to use as samples to check the quality.


What can and can't be printed?

Our printing technology enables limitless design and customization. This means there are no restrictions in terms of how many colors you can use in your artworks.


What kind of printing method do you use?

We employ digital printing in our fulfillment process. This is a cutting-edge, high quality and sustainable printing process.


What integrations are available for Helloprint Create & Sell?

Currently you can integrate Helloprint Create & Sell with Shopify or WooCommerce. You can integrate your custom e-commerce website through our API. If you don't yet sell your products on any e-commerce platforms and are looking for a quick and easy solution, we suggest going with a dedicated Artist Store page on our platform. It's simple to set up and totally free!


When can I expect more integrations for Helloprint Create & Sell?

You can expect many more integrations to become available for Helloprint Create & Sell in 2023. We are working on integrations with other e-commerce platforms and marketplaces. Which integration are you looking for? Let us know here so we can find a custom solution for you


How can I create a custom product with Helloprint Create & Sell?

Creating new products with Helloprint Create & Sell is easy. Simply choose a product you like from our catalog, connect our Shopify App to your store or create your Artist Store page on our platform, upload your design, fill in the details and publish.

Shopify App

Where can I find product prices?

You can find product prices in the catalog. For more detailed pricing, please visit the product detail page in the Shopify App or Artist Store. If you are connected via the API, you will get live prices from there.

Shopify App

When do I get billed for the products that I have sold on Shopify?

You get billed by Helloprint Create & Sell for any products you have sold after the actual sale is made. If your payment method is connected, we will debit your card and process the order.

Shopify App

How can I integrate my Shopify store?

If you already have a Shopify store, you can easily install the Helloprint Create & Sell Shopify App here. It's free! If you are interested in opening a new Shopify store for your print-on-demand business, you can learn more about it on this page.

Shopify App

How can I access the Helloprint Create& Sell Shopify app?

You can access the Helloprint Create & Sell Shopify App through your Shopify store. Check your Apps in the dashboard to see Helloprint Create & Sell. If you haven't installed our app yet, you can connect the Shopify App here.

Shopify App

How soon do I get paid after I make a sale on Shopify?

You get paid directly through Shopify during 1-3 business days after a sale is made. However, this may vary per country and other factors. You can find more information about getting paid by Shopify here. It is also worth noting that at no point in the process does Helloprint Create & Sell have access to your profits.

Shopify App

What happens when the order is placed on my Shopify website?

When an order is placed in your Shopify store, your payment method on file is directly debited and the order information is sent to our printing partner closest to your customer’s location via smart routing algorithms. If you have not connected a valid payment method, your order will be put on hold and you will get an email from us regarding the problem. You will need to contact us to confirm you want to proceed with the order fulfilment and make the payment. Then the order will appear under “My Orders” in the App; the tracking link will appear once the item is shipped. You and your customer will receive an email confirmation of the order, and HelloPrint and our dedicated partners will handle the processing, fulfilment, and delivery of the order.

Shopify App

How can I order samples for my Shopify store?

You can order up to 3 sample items at the cost price of the items. To do so, please take the following steps: 

1. In Shopify, go to Orders → Create Order

2. Add in the (up to 3) product(s) you’d like to order samples of.

3. Under “Customer” click “Create a New Customer” and enter your own information. Note: Please fill in every single field in this popup. Do not leave any field blank.

4. Click on the arrow next to “Collect payment” and select “Mark as paid”.

5. Place the order.

An amount equal to the cost price (dependent on print positions) plus shipping ( + VAT, if applicable) will be debited from the payment card connected to your account.

Shopify App

Are all products in order shipped together from my Shopify Store?

Items are not always shipped together. This is because some items might need to come from different suppliers or because some items might be finished sooner than others. In case items are shipped separately, you will see multiple tracking links under the “My Orders” tab.

Getting started

Are your solutions free to use?

Yes, all Helloprint Create & Sell integrations are completely free to use - no setup costs or monthly subscription fees. We charge only the manufacturing and shipping costs when you make a sale.

Getting started

What is print on demand?

Print-on-demand allows you to customise products like tees, hoodies, mugs, bags, stickers, posters and many more with your own designs to sell on demand under your own brand. This means that you don't pay for the product until you've sold it, so there's no need to invest in stock with no guarantee of selling it. Plus, with print-on-demand services, everything that happens after the sale, from printing to shipping to your clients, is handled by Helloprint Create & Sell.

Getting started

What is Helloprint Create & Sell?

Helloprint Create & Sell helps entrepreneurs and businesses turn their ideas into printed products and grow brands online. We offer integrated print-on-demand solutions that allow you to design and sell custom high quality products with zero risk and no upfront investment. Whenever you get an order we take care of printing, packaging and shipping, so you can focus on what really matters - your brand and growing your business.

Getting started

Do I need to connect my store?

To sell print-on-demand products, you need to have an online store where your customers will be able to see and purchase your products. You can use one of our integrations with an e-commerce platform to connect your store. If you have a custom online store, you can connect via our PrintAPI. If you don't have an online store, you can create it on our platform with our Artist Store solution, which provides a storefront accessible to your customers. All our integrations are free to use.


What types of print files are required for design editor?

The supported file formats by our editor are JPEG, PNG, and SVG:

1. The recommended resolution for JPEG/PNG files is 300DPI

2. For SVG format you should follow the instructions to create it specifically for the editor. Please read them here!

The specific file requirements may differ per product. You can find the file requirement in Artwork guidelines on each product page.

Getting started

Can I create a product in various colors and sizes?

For apparel, you can create multiple sizes and colours at once. Simply select all of the colours you’d like to design. One item will appear in the design editor, but you will see mockups for all colours selected on the Product Configuration page. You will be able to edit the designs for each selected colour from this page, as well. Still not sure? Feel free to check out our tutorial videos on how to navigate designing and editing products.

For wall art items in the most popular sizes with scalable ratios, you can create product in multiple sizes at once. This accounts for all square items (product names will end with “Square”) or items with the same ratio dimensions (product names will end with “Ratio”). Simply click all of the sizes you’d like to create on the product page, and upload your artwork/design. Multiple mockups will appear once you approve your design. For non-scalable wall art sizes, you can separately design individual sizes that you would like to add to your store.

Payments & billing

When does C&S charge for an order?

If your valid payment card has been connected, we will directly debit the card after an order is placed with the following amount: cost price (dependent on print positions) + VAT of delivery country (if applicable) + HelloPrint’s shipping rate. Any profits resulting from your sales price minus all of the costs mentioned above you will receive from Shopify, they will never be acquired by Helloprint.

You can find the cost price on the product configuration page before publishing the product to your Shopify store. You can find the shipping rates on each product page in the App under “Prices and Shipping”.

Payments & billing

What is VAT?

VAT is Value-Added Tax. It is not applicable in all countries, such as the USA, but is applicable in most other countries, especially in the EU. You can read more about VAT and where it is applied here.

Payments & billing

How is VAT charged?

The prices you see on the Create & Sell website and in the Shopify App are cost prices excluding VAT. If your customer is ordering from a country from which VAT should be applied, this will have to be charged when orders are placed. 

VAT and other tax settings should be set up in your Shopify store settings under “Settings” → “Taxes & duties”; check out this Shopify Help Page on how to do so. You can either choose to include or exclude VAT from your Shopify prices.

If you do not include VAT in your prices in your Shopify store settings, you will need to add VAT on the Product Configuration Page when setting your prices in our App (see screenshot below). To do this, unselect the box “Your shop includes VAT” by hitting the lock button.

If you do include VAT in your prices in your Shopify store settings, you can leave the box “Your shop includes VAT” checked on the Product Configuration Page.

Alternatively, hover over the “Sales Price” information bubble on the Product Configuration Page which explains how to check your VAT settings.

You can check the current VAT rates here.

Still have questions?

Contact our Artist Success Team for personal help or feedback.

Contact us